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Invoices are issued on the 25th of each month and are due on the 1st of the following month. Pay by virtual account, credit card, or QRIS from the Billing page. A late fee of 2% applies after the 7th.

Go to Services, choose Administrative request or use the visitor quick action on Home. Registered visitors get a QR code for the lobby gate. Unregistered visitors are checked in manually by security and you will be called to confirm.

Packages are held at the concierge for 7 days. You will be notified on arrival. Bring your access card or the pickup notification to collect. Perishable deliveries are held for 24 hours only.

Use Facility booking under Services. The gym is free for residents. The function room and BBQ area carry a usage fee added to your next invoice. Bookings need approval when they fall outside regular hours.

Submit an Administrative request at least 14 days in advance. Settle outstanding invoices, return access cards, and schedule the service-lift with management. A handover inspection is done on your last day.

Yes, with a renovation permit. Submit an Administrative request with your contractor details and work plan. A refundable deposit applies. Work is allowed Monday to Saturday, 09:00 to 17:00.

Use Maintenance request under Services for issues inside your unit or in common areas. Emergencies such as water leaks or power failure: call security on +62 21 555 0117, available 24 hours.

Quiet hours are 22:00 to 06:00 daily. Keep music, television, and gatherings at a level that cannot be heard from neighboring units. Repeated violations are subject to warnings and fines.

Smoking is prohibited in all indoor common areas, lifts, corridors, and the lobby. Smoking is permitted only in the designated area beside the east garden and on private balconies with doors closed.

Small pets are allowed with registration at the management office, maximum two per unit. Pets must be leashed or carried in common areas and are not allowed in the pool area, gym, or playground.

Each unit is entitled to the parking allocation stated in its agreement. Vehicles must be registered and display the resident sticker. Visitor parking is limited to 12 hours. Unregistered vehicles may be clamped.

Sort waste into paper, plastic, glass, and residual at the basement 1 station. Large items such as furniture require a disposal request through Services. Do not leave waste in corridors or fire stairs.

Do not hang laundry, banners, or antennas on balcony railings visible from outside. Throwing anything from balconies or windows is strictly prohibited and subject to immediate fines.

Renovation work and large deliveries are allowed Monday to Saturday, 09:00 to 17:00, using the service lift only. Book the service lift through the management office at least one day ahead.

Guests staying more than 3 consecutive nights must be registered with management. Long-term occupants must be added as household members on your unit.